City of Portland - Airport Customer Relations Specialist

Start Date: September 16, 2023 | End Date: September 29, 2023
County: Cumberland County
Job Type: Other

Aviation & Transportation Department - $1,500 Sign-On Bonus Available -

The Portland International Jetport is seeking one Customer Relations Specialist to join our team. Under the direction of the Airport Customer Experience Manager, this position serves as the frontline employee interacting with the public. This position will respond directly to customer inquiries in person, over the phone, and online via social media.  Ideal candidates will be self-motivated, energetic, and compassionate individuals who are proficient in communicating with the public and stakeholders.  This position will oversee and manage the airport's website and social media platforms for customer experience information.  Other duties include assisting with customer service initiatives including the Above and Beyond program, passenger surveying, community outreach, and other duties as assigned.  This position will be responsible for covering a flexible schedule based on traffic.  Candidates should expect modest schedule changes throughout the year to cover peak travel times.

The current schedule is Tuesday-Saturday, 5:30 am - 2:00 pm, and is a 37.5-hour work week. 

This position is part of the Pro-Tech Union - Grade 5 – Pay range starting at $23.22/hour.  Ability to pass all required background investigations and maintain a valid Class C Maine Driver’s License.  Offers of employment are contingent upon the completion of a satisfactory criminal background check. 

Accepting applications until Friday, September 29, 2023.

To APPLY please click here: https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=392&sreq=4&form=5000&desc=AIRPORT%20CUSTOMER%20RELATIONS%20SPECIALIST

City Benefits

Permanent employees receive a generous benefits package that includes paid holidays; employee health insurance; sick and vacation leave; optional life, dental, vision and income protection insurances; choice of retirement plans; and tuition reduction program with the University of Southern Maine and Thomas College.   

The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.

For questions contact Human Resources by email at jobs@portlandmaine.gov or 207-874-8624. 

City Job Opportunities Website:  www.portlandmaine.gov/Jobs.