Counter & Tax Clerk - Town of Yarmouth

Start Date: July 23, 2025 | End Date: August 31, 2025
County: Cumberland County
Job Type: Finance, Other
More Information: Click here

Position:                    Counter & Tax Clerk

FLSA Status:             Full-Time/Year-Round/Hourly/Non-Exempt

Hours of Work:          40 hours per week. Monday through Thursday and 8:00-5:00 and Fridays 8-12.

Reports to:                 This position will report to the Finance Director.  Some work duties will be at the discretion of the Deputy Tax Collector and/or direction of the Town’s Tax Collector (Town Manager). 

JOB GOAL: This position will perform routine accounting, clerical and administrative work in the collection of taxes and fees for the Town.

ESSENTIAL FUNCTIONS:

• Greet the public professionally either by phone, electronically or in person. Extends and provides information and assistance related to Town services, activities, procedures, documentation or other issues. Research requests, problems or complaints to initiate appropriate action. Contact or refer to the appropriate Town personnel/department for information or assistance for problem resolution.
• Collects revenue for current and delinquent taxes & sewer fees due and accurately records/inputs into computerized system. Balance tax payment deposits. Refund overpayments, erroneous payments or duplicate payments. Process sewer abatements.
• Resolve tax & sewer fee problems and complaints in an equitable manner. Update Sewer records monthly from RETTs & Permits. Add notes to Tax/Sewer records when needed as trained. Monitor activity and verify accuracy of tax records.
• Assist in tax and sewer commitments, liens and foreclosures. Including travel to the registry and post office for appropriate filings.
• Provide information to citizens, real estate agents and mortgage companies.
• Accurately receives, processes and enters/records payments into Munis software excise taxes and registration fees (motor vehicles, boats, trailers, ATVs and snowmobiles), dump stickers, punch tickets, dog, fishing & hunting license, shellfish and moorings.  Payments and receipts are processed by cash, check or credit card transactions.
• Accurately enters records into Moses and PetPoint where needed.
• General tasks and/or support of other Town programs/departments such as STAY, Fundraisers and Elections. Replenishes counter documents & pamphlets when needed.
• May prepare/send Town correspondence as needed, including, but not limited to forms, letters, licenses or other formats.
• Builds collegial working relationships with all Town employees and provides coverage and/or assistance when needed. 
• Provides outstanding customer service to residents, visitors and colleagues at all times. 
• Processes filing when needed.
• Notarize documents and maintain proper backup paperwork as required by the State of Maine.
• Performs other work as required or as assigned. 

REQUIREMENTS, EDUCATION AND EXPERIENCE:

• Must be reliable and consistent with daily attendance and punctuality.
• Excellent aptitude in math with a strong attention to detail.
• Strong working knowledge of computers with ability to learn new software. 
• Accuracy in performing daily job duties.
• Ability to organize work and set priorities.
• Basic Knowledge of accounting practices.
• Ability to be responsible for the accuracy, timeliness and thoroughness of work performed in accordance with legal, procedural and policy guidelines.
• Ability to multitask, be flexible and work with unexpected interruptions.
• Ability to remain calm and deal courteously with public, exhibiting exceptional customer service skills both verbally and written.
• Outstanding customer service skills (both verbally and with written communications).
• Ability to attend job-related training when needed (I.E. State of Maine Motor Vehicle Agent). 
• Must be a high school graduate or hold a GED equivalent. 
• Related coursework in bookkeeping, accounting, or business background is helpful. 
• Applicable work experience with a minimum of two (2) years of office experience in a related work field is preferred.  Municipal knowledge of motor vehicles, elections, tax collection and/or law awareness is beneficial.  Training will be provided.
• Consideration will be extended for any combination of education and experience.

SKILLS AND ABILITIES:

• Strong working knowledge of the Microsoft Office Suite.  Entry-level to intermediate skillset in Excel preferred.   
• Ability to work independently and without.
• Knowledge of office practices and procedures in the operation of daily office tools and equipment.  
• Ability to work independently with minimal supervision following the probationary/training period (six months).  Individual should be comfortable asking clarifying questions when needed. 
• Proven ability to accurately and expeditiously perform arithmetic calculations; ability to communicate effectively both verbally and in writing; ability to establish successful working relationships; ability to work in a busy environment with frequent interruptions which will fluctuate at varying times of year (I.E. tax commitment or elections). 
• Ability to be flexible, as this position can shift in work focus/direction at any time.  This position may be asked to provide coverage during lunch breaks or other absences when needed and with minimal notice to the employee. 

Additional important details regarding this position (I.E. Physical Demands, Work Environment, etc.), can be found within the job description.

To Apply:  Please submit a complete application packet to [email protected].  Your materials should be addressed to the attention of Jessica Factor, Human Resources Director.  Please include the Town’s Employment Application, a cover letter and resume. 

The Town of Yarmouth is an Equal Opportunity Employer (EOE).  The Town of Yarmouth does not discriminate in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral or any other aspect of employment on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. The Town of Yarmouth does not discriminate against qualified applicants and employees with disabilities in hiring, promotion, discharge, pay, job training, fringe benefits, classification, referral or any other aspect of employment. The Town of Yarmouth also provides qualified applicants and employees with disabilities with reasonable accommodations that do not impose undue hardship on the Town of Yarmouth.