Regional Communications Center Deputy Director

Requisition: Deputy Director, Communications

Position :Deputy Communications Director

Job Classification : Deputy Comms Director



 Department:     Communications Center

Job Title:           Regional Communications Center Deputy Director

Job Relationship:

A.  Responsible to:  Director, Sagadahoc County Communications Center

B.  Supervises: Line supervisors and full-time line dispatchers.

C.  Manner of Review and Approval of Work:  Through direct observation of activities.


Employee Definition:            Full-Time                                                         Hours:            37.5

Job Summary:          

The Deputy Director serves as the operations manager for the Sagadahoc County Communications Center.  She/he is a fully trained Public Safety Dispatcher with a minimum of three years dispatching experience and one year of supervisory experience. She/he provides a technical review of current operations, ensures personnel are adequately trained and provides the operational specifications in future planning. He/she maintains dispatch proficiency, and is heavily involved with hardware and software operations and maintenance.  The employee will be in a probationary status for the first six months of employment.

Representative Duties and Responsibilities:

  • Maintains all qualifications as outlined in the dispatcher job description and the line supervisor job description.
  • Directly supervises the line supervisors and line dispatchers.
  • Authors, edits and updates communications center policies and procedures, and ensure policies and procedures are in alignment state and federal guidelines and requirements.
  • Ensures the line supervisors manage personnel on their shift as outlined in the Communication Center's Standard Operating Procedures and other directives, oral or written.
  • Provides input to the Director regarding the need for long-range Spillman equipment replacement and technology upgrades for budget planning purposes.
  • Manages employee evaluation program.
  • Ensures radio logs, CAD entries, Metro policies and EMD and Fire protocol requirements are kept in accordance with established policies.
  • Performs supervisory, administrative, and clerical duties in maintaining the Computer Aided Dispatch (CAD)/ Records Management System (RMS) for the agencies served in the County.
  • Responsible for the proper configuration and implementation of Spillman modules, security, tables.
  • Works with the area fire departments to implement and maintain Response Plans.
  • Initiates, oversees and manages special projects involving Spillman for agencies in the County.
  • Attends meetings involving Spillman
  • Responsible for repairing or replacing inoperative or broken equipment as reported by the line supervisors.
  • Coordinates the department Quality Assurance program.
  • Takes complimentary and negative comments from civilians and first responders and ensures those comments are routed up the chain of command.
  • Works with line supervisors and the director to ensure employees are appropriately recognized for positive actions.
  • Serves as the director in the director’s absence.
  • Other duties and responsibilities as directed by the communications director.

This description is not an exhaustive list of duties and responsibilities associated with this position.  While this is intended to be a reflection of the current position, management reserves the right to revise these responsibilities or require other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological development, etc.)

Working Conditions and Job Hazards:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is frequently required to walk.  The employee is frequently required to use hands to finger, handle or feel objects, keyboards or controls, and to reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  The noise level is usually moderate.

The employee will be expected to work days, nights and weekends as necessary.   Some travel can be anticipated, with the cost borne by the county. In the director’s absence, the deputy director will be expected to attend meetings at the state and county level, and be active in local inter agency functions.


  1. Education and training: A two-year degree or equivalent mid-level management experience in a relevant field is required.
  2. Excellent writing and organizational skills essential employee are expected to manage various long- and short-term projects.
  3. Must possess the ability to supervise in a diplomatic, even-handed manner, and must maintain a positive working relationship with subordinates, supervisors and the public safety community served by the Communications Center.
  4. Successfully complete a state and national criminal history check including fingerprinting.
  5. After a preliminary offer of employment, successfully complete a limited medical physical examination and polygraph examination.
  6. The ability to complete required Terminal Certification training within one year of employment.
  7. The ability to complete required Emergency Medical Dispatch certification training within one year of employment.
  8. The ability to complete required E9-1-1 Operator Certification training within one year of employment.
  9. The ability to complete other training required to perform responsibilities of this Communications Center; classroom, OJT, etc.
  10. Possess computer and keyboard skills, as well as familiarity with office procedures and operation of communication center equipment.
  11. Significant interpersonal and communications skills, oral and written, used through a variety of mediums including radio, teletype and computers.
  12. The ability to work independently as well as a team member, working diplomatically and effectively with the public and under adversely stressful situations with strict attention to detail.
  13. The ability to establish and maintain in a professional rapport with employees.
  14. The ability to obtain SAA (Spillman Application Administrator) certification within one year.
  15. EMD and EFD QA certified.

The duties above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


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