Workshops & Training


MMA’s Verbal Judo Webinar sponsored by Maine Municipal Association – 7/16/20 - 7/17/20

Location: Remote Access – Live Webinar via ZOOM
Time: Two-part course, both days: 9:00am-1:00pm (recommended sign-on at 8:30am)
Cost:  MMA Members: $100 | Non-Members: $200
Instructor: Joel Francis, National Director/Instructor Trainer, Verbal Judo Institute

VERBAL JUDO is the only tactical communication course in America. The principles and tactics taught enable graduates to use “Presence and Words” to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, defuse potentially dangerous situations, perform professionally under all conditions and achieve the desired outcome of the encounter.

 

SPECIAL NOTES:

*Due to the interactive nature of this training, the capacity is set at 48 in order to see video of all participants. Video and audio participation will be strongly encouraged to achieve full engagement.

*This is a two-part training. Participants must commit and join the webinar on both days for maximum benefit and full credit.

*Registration for this webinar will close on Monday, July 6th (unless capacity is reached sooner). Registrants will receive their Zoom registration, including meeting details and the link to access the webinar, after the registration period closes.

*This course uses real and/or realistic examples of extreme customer situations and may contain profanity. Participant discretion is advised

*It is recommended that Supervisors and Managers receive the training separately from their personnel to ensure an open and candid discussion.

 

Course Information: 

Verbal Judo, or Tactical Communication, enables staff to focus on the behavior of others while maintaining their own and others’ safety and then use Appropriate Presence and Words to achieve a professional purpose. Verbal Judo, like Judo itself, uses the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful conditions. These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people. Verbal Judo teaches a philosophy of how to look creatively at conflict while offering specific, powerful, and usable strategies to resolve tense situations. Attendees will learn to respond to situations rather than react to personal feelings. Additionally, participants will come to understand how to deal with difficult people and how to use conflict management tactics to defuse confrontational encounters. 

The course has precisely defined training goals that address concerns important to both the organization and its individual employees. They are: 

• Personal Safety 

• Decreased Complaints 

• Enhanced Professionalism 

• Reduced Stress on the Job and at Home 

• Reduced Vicarious Liability
 

Certification:

• Maine Town & City Clerks’ Association – 5 optional points for MTCCA Certification Program 

• Maine Fire Chiefs’ Association – 1 point for MFCA Certification Program 

• Maine Town, City and County Management Association – 6 credit hours in each of the following categories: Leadership, Human Resources, Legal 

• Maine Association of Assessing Officers – 7 credit hours for recertification credits for CMAs & CATs through Maine Revenue Services 

• Maine Municipal Tax Collectors’ and Treasurers’ Association – 5 optional points for MMTCTA Certification Program 

• State of Maine Animal Welfare Program – 8 hours of continuing education credits for Animal Control Officers

 

Questions about setting up your MMA eBusiness account? Click here

 

 

Cancellations for MMA Zoom Webinars:
Cancellation notification must be provided in writing at least 3 business days before the session begins in order to avoid a financial penalty. Cancellations received within that 3 day window will be charged a $15 cancellation fee. Please visit http://www.memun.org/TrainingResources/WorkshopsTraining/Cancellations.aspx or email wsreg@memun.org to cancel. If you have any questions please contact the Educational Services Office at (800) 452-8786 or (207) 623-8428.

 




Register


Upcoming Events:

MMA’s Navigating Stress & Adapting to Change Webinar sponsored by Maine Municipal Association – 6/4/20

Location:  Remote Access – Live Webinar via ZOOM Time:   2:00pm-3:30pm Cost:   Complimentary...
Read More..


MMA’s Elected Officials Workshop sponsored by Maine Municipal Association – 6/11/20

Location:  Lee Pellon Center, 90 Main St, Machias, ME 04654 Time:  Registration: 4:00-4:30 pm /...
Read More..


MMTCTA’s Cash Management workshop sponsored by Maine Municipal Tax Collectors’ and Treasurers’ Association – 6/25/20

Location: Zoom webinar Date: June 25 th Time: 9:00am to 1:00pm Cost – Members $30.00 Non-mem...
Read More..


MMA’s Drones: Legal Update Webinar sponsored by Maine Municipal Association – 7/9/20

Location:  Remote Access – Live Webinar via ZOOM Time:   2:00pm-4:00pm Cost:   Complimentary...
Read More..


MMA’s Verbal Judo Webinar sponsored by Maine Municipal Association – 7/16/20 - 7/17/20

Location:  Remote Access – Live Webinar via ZOOM Time:  Two-part course, both days: 9:00am-1:00...
Read More..


About Us|Legislative & Advocacy|Insurance Services|Training & Resources Copyright 2020 Maine Municipal Association Terms Of Use | Privacy Statement